Mattress Mark Shipping Policy
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At Mattress Mark, we're committed to ensuring your new mattress arrives safely and efficiently. Please review our shipping policy below for important information regarding your delivery.
Shipping Destinations
We currently offer shipping exclusively within the **continental United States**. We do not ship to Alaska, Hawaii, P.O. Boxes, or APO/FPO addresses.
Shipping Costs
Great news! **All shipping costs are included with the purchase of your mattress.** The price you see is the price you pay for delivery to your door within the continental U.S.
Shipping Carriers & Methods
We partner with trusted carriers such as **FedEx, UPS, and USPS** to deliver your mattress. While we strive for efficient delivery, customers cannot choose a specific carrier. We will select the best carrier for your order to ensure timely and safe delivery.
Order Processing & Delivery Time
Once you place your order, please allow **5-7 business days** for your mattress to be processed and shipped from our facility. We will notify you via email as soon as your order ships.
Shipping Delays
While we work hard to get your mattress to you on time, unforeseen delays can occur due to weather, carrier issues, or high demand. Should there be any significant delay in your shipment, we will **notify you promptly via email**.
Order Tracking
For your convenience, a **tracking number will be provided** for every order. You will receive an email notification with your tracking information once your mattress has shipped, allowing you to monitor its journey to your home.
Delivery Requirements
**No signature is required** for the delivery of your mattress. Your carrier will leave the package at your door or in a secure location if available.
Damaged or Lost Shipments
Damaged Mattresses (Covered by Warranty)
Your Mattress Mark mattress is covered by a **10-Year Limited Warranty**. This warranty specifically addresses:
* Visible indentations greater than three-fourths (3/4) of an inch not associated with foundation sag.
* Physical flaws causing the material to split or crack under normal usage and proper handling.
If your mattress develops defects as described above, please email **mark@mattressmark.store** to initiate a warranty claim. Should the product be deemed defective due to faulty workmanship or structural defects (excluding specific limitations), Mattress Mark will, at our option, replace or repair it without cost.
**Please note:** The customer is responsible for returning the defective product to the manufacturer, and **all transportation costs associated with warranty claims are the purchaser's responsibility.**
Lost Shipments
If your mattress is lost in shipment and has an associated tracking code, the **responsibility for the lost item lies with the shipping carrier**, not Mattress Mark. We will assist you in working with the carrier to resolve the issue.
White Glove / Specialty Delivery & Setup
White Glove/Specialty Delivery and setup services may be available for an additional charge on a per-order basis. For details and pricing on these services, please **call or email Mattress Mark directly**.
Returns Based on Comfort
We understand that comfort is personal. If you are not satisfied with your mattress based on comfort, you may process a return **within 45 days of purchase**. For detailed instructions and assistance with comfort-based returns, please **call or email Mattress Mark**.
Change of Shipping Address
To ensure efficient delivery, **changes to the shipping address are not possible once an order has been placed.** If you need to change your delivery address after placing an order, please **contact the shipping carrier directly** using your provided tracking number.